February 2024
Member Spotlight
Throughout 2024, SECC will recognize one member every month, providing an organizational profile and highlighting the member's accomplishments in the smart energy space.
About powerconnect.ai
As a trailblazer in clean energy, powerconnectAI Inc. is committed to advancing discussions and actions related to clean energy programs. The platform serves as both a technological solution and a key contributor to the energy industry's evolution. By embracing powerconnect.ai's solutions, energy companies can unlock new efficiencies, customer satisfaction and sustainability, ushering in a new chapter in utility-customer engagement.
As 2024 unfolds, we’re on the cusp of a transformative era where artificial intelligence (AI) is pivotal. In this dynamic landscape, powerconnect.ai stands out as a beacon of innovation, particularly in the realm of clean energy and customer service. In today's fast-paced world, understanding the intricacies of service provider programs, be it electric vehicle (EV), solar or energy efficiency programs, can be a daunting task for customers. The complexity of information often leads to confusion and a less-than-ideal experience. That's where powerconnect.ai steps in to bridge the gap.
Leadership and Innovation by Young Entrepreneurs
Steven Dawson, the founder and CEO of powerconnect.ai, envisions a future where AI reshapes business-customer interactions, making clean energy programs more approachable and accelerating the signup process through streamlined workflow automation. Nune Isabekyan, founder and CTO, emphasizes the role of specialized AI models and Generative AI in setting a new standard in customer support for clean energy programs. Their AI-powered advisor enhances customer interaction by creating personalized content and integrating with preferred communication channels, thereby reducing costs and elevating contact center skills.
Pioneering the Future of the Energy and Utilities Industry
powerconnect.ai integrates cutting-edge, AI-driven innovations to redefine customer engagement in clean energy programs. Offering personalized and intuitive communication solutions, the company enhances customer satisfaction and participation. With a foundation rooted in curiosity and innovation, powerconnect.ai is dedicated to bridging crucial market gaps. This commitment is evident in their approach to crafting the future of energy and customer interactions, leveraging unique insights to create a transformative impact.
The company has partnered with Amazon Web Services (AWS) as their preferred cloud provider, a significant milestone, especially following the spotlight on Generative AI at AWS Re:Invent and CES. This partnership underscores a shared dedication to harnessing technology for a sustainable future, leveraging AWS's robust cloud technology. Additionally, powerconnect.ai has formed a strategic alliance with TMG, an RIA company, further enhancing its capabilities and reach in the energy and utilities industry. These partnerships collectively lead a transformative shift in the utilities industry.
Empowering Customer Service with Generative AI
powerconnect.ai's offerings are centered around four core products that are revolutionizing the clean energy experience: One-Stop Shop Clean Energy Experience Website, AI Agent Assistance, Self-Service Advisor and Program Marketing Tool. These innovative solutions are designed to enhance customer engagement and provide seamless, efficient service delivery. In summary, powerconnect.ai is not just developing technology; it's crafting experiences that resonate with the changing dynamics of the industry. Its focus on GenAI-driven innovation, combined with a commitment to enhancing customer service and education in the clean energy industry, marks it as an indispensable tool in the journey towards a sustainable, customer-focused energy future.
Recent Milestones and Future Outlook
In a 90-day period, powerconnect.ai has strategically partnered with AWS and TMG. They have also begun recruiting top talent for ongoing projects. The company’s innovation has been recognized with a nomination as a startup finalist at DISTRIBUTECH International and a feature in Silicon magazine as one of the top-five AI companies for 2024. powerconnect.ai is excited to participate in key industry events, including conferences hosted by Oracle, SAP and CS Week. As proud members of the Smart Energy Consumer Collaborative (SECC), they look forward to deepening their engagement in shaping a sustainable energy future.
Special Event Announcement
Experience the revolution in customer service with Generative AI. Join powerconnect.ai on February 28 at 10 a.m. at DISTRIBUTECH International to witness powerconnect.ai's founders Steven Dawson and Nune Isabekyan unveil the future of customer service in the energy and utility industry. This presentation will showcase the revolutionary application of Generative AI, marking a significant milestone in how energy companies and utilities can interact with their customers. Don't miss this opportunity to see the transformative potential of AI in action, brought to you live by the visionaries at the forefront of the industry.
Additionally, an exclusive VIP dinner, specifically tailored for professionals in the utilities sector, is scheduled for February 27 at DISTRIBUTECH. Hosted in partnership with TMG, this intimate dinner offers utility executives a unique platform for networking and engaging in strategic discussions. Due to the specialized nature of this dinner and the desire to foster meaningful dialogue, seats are highly limited. Those interested in attending are encouraged to register early to secure their participation.
