June 2023
Member Spotlight
Throughout 2023, SECC will recognize one member every month, providing an organizational profile and highlighting the member's accomplishments in the smart energy space.
About Allconnect
Allconnect builds customer-centric solutions where human intelligence and technology combine to increase customer engagement, accelerate product initiatives, lower costs and generate beyond-the-meter revenue from day one of your relationship with your customer.
For over 25 years, Allconnect’s proprietary platform has offered utility customers a free, one-stop comparison marketplace to personalize and connect broadband, media, telecom, utility, energy and home protection products.
Part the Red Ventures portfolio, Allconnect’s clients can now leverage the power of their next generation platforms and solutions to enable them to offer their customers expert advice, personalized experiences and relevant information and tools to make informed decisions.
The Leading Mover Concierge Platform, PowerMove
Allconnect’s mover concierge service offers a “white-glove” frictionless move experience for customers over the phone. It is a free service to the consumer, personalizes the customers options, is easy to implement and has a revenue share model that generates an income stream to the utility. Best of all, customers love it. They consistently give Allconnect high ratings in helping them to enroll in services like internet, TV, home security and the utility’s own products like demand response and green energy.
As one industry executive recently said, “PowerMove offers the best first impression you can get. Customers save time and money which increases their satisfaction translating into a higher brand perception. It’s a no brainer.”
The New “Triple Play” Bundle for Utilities, Chameleon
According to recent research by Recon Analytics, in today’s inflationary times, consumers are cutting back in many areas. However, few consumers want to cut back on are what they see as essential services for their home – electricity, gas and internet. These are services people cannot live without.
Allconnect’s Chameleon product is a white-label digital application that displays relevant broadband options to your customers in a one-stop shop. Many of their utility partners now use Chameleon to display the internet options available at their customers’ new address right after they start their energy service online. It is the next thing on their list to get, and you can help them get it.
As its name suggests, Chameleon blends in with the utility’s desktop and mobile website to enable an experience consumers will attribute to your brand. Like PowerMove, it is very easy to implement and also has a revenue share component.
One utility partner stated, “Chameleon is the perfect fit to offer customers more personalized options and it seamlessly blends with any website/mobile experience. A true win-win.”
Cut Costs and Increase Customer Value and Satisfaction? Yes, You Can, with StartCX
Many utilities have a pressing goal to be more operationally efficient while not sacrificing the great experience they provide their customers. Allconnect’s StartCX product is an end-to-end integrated start-service solution that offers your customers an unparalleled welcome experience that uses revenues generated to offset costs of handling the start call.
StartCX provides a complete customer journey. Customers get a hassle-free, seamless way to get multiple things accomplished from their utility company.
Go Beyond the Meter with EnergyAdvisor
Achieving a more sustainable future requires a partnership between utilities, service providers and consumers. It is a complex web.
Past research by the Smart Energy Consumer Collaborative has shown that consumers are willing and able to adopt new products, programs and services that will lead to a cleaner grid and bill efficiencies. The challenge is getting customers to act. Connecting with consumers at the right time with education and enrollment options is key to success.
No one is more experienced at engaging and enrolling a wide range of beyond the meter utility products in multiple channels. Whether green, demand response, smart home, protection, rate/EV plans, Allconnect increases enrollments at a lower cost. Allconnect simplifies the complexities to accelerate smarter, greener energy experiences.
Allconnect Is About Connections that Deliver Results
It has interacted with over 100 million consumers online and over the phone and delivered billions of dollars of lifetime value to its partners, including generating hundreds of millions for utilities, enrolling close to four million customers in energy and green products, and having the top customer satisfaction score nationwide five-plus years running vs. leading brands like Amazon, Apple and Google, according to the American Customer Satisfaction Index.
Companies can look to Allconnect to leverage its connections, technology and scale to create frictionless experiences for customers and enable them to lead in their industries.
When you see something is “Powered by Allconnect”, you know it is backed by the best.
