Presentation Materials
2021 Consumer Symposium: Modernizing Consumer Engagement for a New Era
Presentations and other materials from SECC’s virtual 2021 Consumer Symposium held on April 20-21, 2021.
Day 1
2021 State of the Consumer Report
SECC’s President & CEO Nathan Shannon, NB Power’s Customer Engagement Specialist Norma McCarthy and Barbara Leary, Principal of Barbara Leary Consulting presented results from SECC’s annual State of the Consumer research and discussed how to use these insights to effectively drive consumer engagement. Download the slides here.
Day One Keynote: Annmarie Reynolds, Chief Customer Officer, AES
Annmarie Reynolds, Vice President, Chief Customer Officer, The AES Corporation, talked about the innovative ways to engage and serve energy consumers in 2021. Download the slides here.
Getting Customers Back on Track: Energy Assistance Programs
Moderated by Janna Normington from Kandela, panelist discussed innovative assistance and efficiency programs to help consumers better manage their energy bills and usage. Download the slides here.
Climate Change and Energy: What’s to Come in 2021?
Moderated by Hannah Bascom from Google, panelists discussed the potential policies to come and what to expect around decarbonization, beneficial electrification and the impacts of renewable energy goals set by energy providers and all levels of government. Download the slides here.
Day 2
Racial Disparities in Energy Among Lower-Income Communities
Moderated by Liz Coyle from Georgia Watch, panelists shared their observations of SECC’s research into racial disparities among lower-income energy consumers and explored strategies that stakeholders can use to better serve lower-income Black and POC households. Download the slides here.
Virtual Lightning Round
A lightning round session with the 2021 Consumer Symposium sponsors.
Day Two Keynote: Abhay Gupta, Co-Founder & CEO, Bidgely
Abhay Gupta, Co-Founder & CEO, Bidgely, illustrated how no customer should be left behind in terms of access to new technologies and resources and how utilities are in a unique position to help customers understand their current impact on the environment, and then motivate, challenge and guide those customers to take the next step. Download the slides here.
2021 Best Practices Awards
SECC recognized leadership from electricity providers in today’s increasingly customer-centric energy ecosystem by honoring best practices of electricity providers across six categories: Consumer Education, Consumer Engagement, Culture Transformation, Smart Energy Innovation, Underserved Markets and Small-and-Medium Business Engagement. Download the slides here.
Debunking the Myths: How to Grow Consumer Adoption of Electric Vehicles
Moderated by Jenna Canseco from DNV, panelists explored advancements in electric vehicles, including reduced charging times, improved infrastructure, increased range, battery storage and greater availability of models. Panelists also discussed overcoming barriers to adoption and increasing awareness of the benefits to electrifying transportation. Download the slides here.
