State of Consumers – Smart Energy Consumer Collaborative https://smartenergycc.org Listen, Educate, Collaborate Thu, 11 Apr 2024 17:36:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://smartenergycc.org/wp-content/uploads/2017/09/cropped-SECC_LinkedIn_400x400_option2-32x32.png State of Consumers – Smart Energy Consumer Collaborative https://smartenergycc.org 32 32 2024 State of the Consumer Report https://smartenergycc.org/2024-state-of-the-consumer-report/?utm_source=rss&utm_medium=rss&utm_campaign=2024-state-of-the-consumer-report https://smartenergycc.org/2024-state-of-the-consumer-report/#comments Tue, 16 Apr 2024 17:34:19 +0000 https://smartenergycc.org/?p=31902 The post 2024 State of the Consumer Report appeared first on Smart Energy Consumer Collaborative.

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  • Full Report Members Only

2024 State of the Consumer Report


  • A meta-analysis of SECC’s 2023 research
  • Insights on renewables, smart grid and more
  • Highlights major consumer trends
  • Includes new Snapshot Survey findings
  • Actionable takeaways for stakeholders

Author:
Date: April 16, 2024
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “2024 State of the Consumer” report, a meta-analysis of SECC’s 2023 consumer research studies and Smart Energy Snapshot Surveys that provides a big-picture look at the needs and wants of today’s energy consumers.

The report begins with an overview of the key findings and takeaways from SECC’s 2023 studies on electrification, renewable energy and the smart grid. The second half of the report shares three key themes on energy consumers that emerged from this research.

Recommended Resources


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]]> https://smartenergycc.org/2024-state-of-the-consumer-report/feed/ 1 Empowering Consumers Through the Energy Transition White Paper https://smartenergycc.org/empowering-consumers-through-the-energy-transition-white-paper/?utm_source=rss&utm_medium=rss&utm_campaign=empowering-consumers-through-the-energy-transition-white-paper https://smartenergycc.org/empowering-consumers-through-the-energy-transition-white-paper/#comments Mon, 09 Oct 2023 19:25:39 +0000 https://smartenergycc.org/?p=31335 The post Empowering Consumers Through the Energy Transition White Paper appeared first on Smart Energy Consumer Collaborative.

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White Paper

Empowering Consumers Through the Energy Transition


The “Empowering Consumers Through the Energy Transition” paper highlights successful utility programs, services and strategies for residential and small-and-medium business (SMB) customers centered around the key themes explored in SECC’s “2023 State of the Consumer” report.

The paper shares real-life examples from electricity providers across the United States, such as DTE, Cobb EMC, Salt River Project, Xcel Energy and others, organized by what’s broadly available to consumers today, what’s being tested through pilot programs and what’s being envisioned for the next era of energy.

Highlighted examples include an analytics-driven time-of-use (TOU) rate transition, an electric vehicle (EV) charging rebate program, a fleet electrification program for small business customers, an equity-focused decarbonization strategy, a free LED light bulb promotion for lower-income customers and much more.

Recommended Resources


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]]> https://smartenergycc.org/empowering-consumers-through-the-energy-transition-white-paper/feed/ 1 2023 State of the Consumer Report https://smartenergycc.org/2023-state-of-the-consumer-report/?utm_source=rss&utm_medium=rss&utm_campaign=2023-state-of-the-consumer-report https://smartenergycc.org/2023-state-of-the-consumer-report/#comments Wed, 22 Mar 2023 14:10:07 +0000 https://smartenergycc.org/?p=30617 The post 2023 State of the Consumer Report appeared first on Smart Energy Consumer Collaborative.

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  • Full Report Members Only

2023 State of the Consumer Report


  • A meta-analysis of SECC’s 2022 consumer research
  • Third-party research from ACEEE and NEADA
  • Insights on rates, smart home, bills and more
  • Highlights major consumer trends
  • Recommendations for improving customer relationship

Author:
Date: March 22, 2023
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “2023 State of the Consumer” report, a meta-analysis of SECC’s 2022 research and select third-party studies that provides a big-picture look at the needs and wants of today’s energy consumers.

The report begins with summaries of SECC’s 2022 research publications before delving into what we learned about energy consumers last year. The final section provides suggestions for how electricity providers and other industry stakeholders can deepen their relationships with consumers.

Recommended Resources


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]]> https://smartenergycc.org/2023-state-of-the-consumer-report/feed/ 5 Advancing a Smarter Energy Future for All White Paper https://smartenergycc.org/advancing-a-smarter-energy-future-for-all-white-paper/?utm_source=rss&utm_medium=rss&utm_campaign=advancing-a-smarter-energy-future-for-all-white-paper https://smartenergycc.org/advancing-a-smarter-energy-future-for-all-white-paper/#comments Thu, 05 Jan 2023 20:56:35 +0000 https://smartenergycc.org/?p=30361 The post Advancing a Smarter Energy Future for All White Paper appeared first on Smart Energy Consumer Collaborative.

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White Paper

Advancing a Smarter Energy Future for All


The “Advancing a Smarter Energy Future for All” paper highlights successful utility programs and services for residential and small-and-medium business (SMB) customers for each of the six themes that were featured in SECC’s “2022 State of the Consumer” report.

Download the white paper to discover what’s working in the customer-centric energy transition from a wide range of electricity providers, including ComEd, Evergy, New River Power and Light, Ameren Illinois, Santee Cooper, Rocky Mountain Power and many others.

Highlighted examples include a Pay As You Save® pilot, a low-income outreach and assistance program, a free smart thermostat promotion for LIHEAP customers, a community solar project, a green power program and appliance-level Home Energy Reports for SMB customers.

Recommended Resources


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]]> https://smartenergycc.org/advancing-a-smarter-energy-future-for-all-white-paper/feed/ 1 Consumer Pulse and Market Segmentation – Wave 8 https://smartenergycc.org/consumer-pulse-and-market-segmentation-wave-8/?utm_source=rss&utm_medium=rss&utm_campaign=consumer-pulse-and-market-segmentation-wave-8 https://smartenergycc.org/consumer-pulse-and-market-segmentation-wave-8/#comments Wed, 03 Aug 2022 13:56:51 +0000 https://smartenergycc.org/?p=29830 The post Consumer Pulse and Market Segmentation – Wave 8 appeared first on Smart Energy Consumer Collaborative.

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  • Full Report Members Only

Consumer Pulse and Market Segmentation – Wave 8


  • Brand-new consumer segmentation framework
  • Online survey of 2,500 American consumers
  • Consumer values around technology and electricity
  • Smart energy technology ownership and interest
  • Recommended steps for improving engagement

Author:
Date: August 3, 2022
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “Consumer Pulse and Market Segmentation – Wave 8” report, which provides a completely refreshed consumer segmentation framework based on consumers’ attitudes around technology and electricity.

This research was conducted from April to June 2022 and included five 30-minute interviews to begin to unpack consumer opinions on key energy topics. These conversations were followed by a 20-minute online survey of 2,500 consumers (weighted to census data for age, gender, region and income).

With the new consumer segmentation, differentiation relies heavily on two primary factors: the individual consumer’s core interest in their electricity usage (and how their usage affects the grid) and their comfort with and use of technology.

Recommended Resources


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]]> https://smartenergycc.org/consumer-pulse-and-market-segmentation-wave-8/feed/ 12 2022 State of the Consumer Report https://smartenergycc.org/2022-state-of-the-consumer-report/?utm_source=rss&utm_medium=rss&utm_campaign=2022-state-of-the-consumer-report https://smartenergycc.org/2022-state-of-the-consumer-report/#comments Mon, 28 Mar 2022 13:44:20 +0000 https://smartenergycc.org/?p=29408 The post 2022 State of the Consumer Report appeared first on Smart Energy Consumer Collaborative.

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  • Full Report Members Only

2022 State of the Consumer Report


  • A meta-analysis of SECC’s 2021 research agenda
  • Based on reports, white papers and third-party research
  • Insights on the smart home, EVs, renters and more
  • Highlights consumer support for decarbonization
  • Recommendations for improving consumer engagement

Author:
Date: March 28, 2022
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “2022 State of the Consumer” report, a meta-analysis of SECC’s 2021 research agenda that provides six big-picture themes on the needs and wants of today’s energy consumers.

The report highlights that today’s consumers are ready to take action to meet decarbonization goals. However, more support is needed to help all consumers gain equitable access to clean energy opportunities.

The “2022 State of the Consumer” report is designed to help industry stakeholders – including utilities, consumer advocates, solution providers and regulators – better understand today’s consumers and develop programs, services and technologies that meet their needs more effectively.

Recommended Resources


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]]> https://smartenergycc.org/2022-state-of-the-consumer-report/feed/ 5 Advancing the Modern Energy Consumer White Paper https://smartenergycc.org/advancing-the-modern-energy-consumer-white-paper/?utm_source=rss&utm_medium=rss&utm_campaign=advancing-the-modern-energy-consumer-white-paper Wed, 26 May 2021 12:00:49 +0000 https://smartenergycc.org/?p=28080 The post Advancing the Modern Energy Consumer White Paper appeared first on Smart Energy Consumer Collaborative.

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White Paper

Advancing the Modern Energy Consumer


The “Advancing the Modern Energy Consumer” white paper highlights successful utility programs and services for residential and small business customers for each of the six themes from SECC’s “2021 State of the Consumer” report.

Download your copy of the white paper to discover what’s working in the customer-centric energy transition from a range of electricity providers, including Tennessee Valley Authority, Ameren Illinois, Austin Energy, National Grid, SMUD, North Carolina’s Electric Cooperatives and more.

Highlighted examples include a smart thermostat campaign for lower-income consumers, a rooftop solar education program, a demand response program paired with smart home technology, a virtual energy coaching initiative and a smart neighborhood pilot program.

Recommended Resources


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]]> 2021 State of the Consumer Webinar https://smartenergycc.org/2021-state-of-the-consumer-webinar/?utm_source=rss&utm_medium=rss&utm_campaign=2021-state-of-the-consumer-webinar Tue, 30 Mar 2021 19:50:54 +0000 https://smartenergycc.org/?p=27705 The post 2021 State of the Consumer Webinar appeared first on Smart Energy Consumer Collaborative.

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Webinar

2021 State of the Consumer



Replay the webinar
2021 State of the Consumer



SECC's Nathan Shannon joined by Barbara Leary of Barbara Leary Consulting and Norma McCarthy from NB Power reviewed the six major themes on energy consumers’ needs and wants from the "2021 State of the Consumer" report. Download the "2021 State of the Consumer" report.

Recommended Resources


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]]> 2021 State of the Consumer Report https://smartenergycc.org/2021-state-of-the-consumer-report/?utm_source=rss&utm_medium=rss&utm_campaign=2021-state-of-the-consumer-report Thu, 25 Mar 2021 12:30:07 +0000 https://smartenergycc.org/?p=27661 The post 2021 State of the Consumer Report appeared first on Smart Energy Consumer Collaborative.

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  • Full Report Members Only

2021 State of the Consumer Report


  • A meta-analysis of SECC’s 2020 research agenda
  • Based on research reports, white papers and video interviews
  • Insights on electrification, low-income consumers and more
  • Highlights growing concern for the environment
  • Recommendations for improving consumer engagement

Author:
Date: March 25, 2021
Topics: Consumer Data State of Consumers
Resource Type:

Download a copy of the “2021 State of the Consumer” report, a meta-analysis of SECC’s 2020 research agenda that provides six key themes on what residential energy consumers need and want today.

More than ever, SECC’s “2021 State of the Consumer” report revealed a strong influence of environmental concern on the interests, behaviors and motivations of energy consumers across the United States and Canada. The report also highlighted that many consumers continue to look to their utilities for support as they deal with the impact of COVID-19.

The “2021 State of the Consumer” report is designed to help industry stakeholders – including utilities, consumer advocates, solution providers and regulators – better understand today’s consumers and develop programs, services and technologies that meet their needs more effectively.

View the research briefing webinar here.

Recommended Resources


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]]> 2020 Annual Report: Focusing on Consumers in a Turbulent Year https://smartenergycc.org/2020-annual-report-focusing-on-consumers-in-a-turbulent-year/?utm_source=rss&utm_medium=rss&utm_campaign=2020-annual-report-focusing-on-consumers-in-a-turbulent-year Tue, 02 Feb 2021 13:30:42 +0000 https://smartenergycc.org/?p=27242 The post 2020 Annual Report: Focusing on Consumers in a Turbulent Year appeared first on Smart Energy Consumer Collaborative.

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2020 Annual Report

Focusing on Consumers in a Turbulent Year


Download a copy of SECC’s “2020 Annual Report: Focusing on Consumers in a Turbulent Year”, which provides a breakdown of SECC’s highlights in research, education, communications and more during the 2020 calendar year.

Last year, SECC published four research reports, three white papers and five case studies and completed several education projects, including a refresh of the consumer-facing website. We also produced our first-ever virtual conference with the 2020 Members Meeting & Fall Workshop and greatly expanded our webinar calendar to meet members’ evolving needs.

Despite the many challenges brought about last year by the COVID-19 pandemic, 2020 was undoubtedly one of the most successful years in the history of the organization. Download the 16-page “2020 Annual Report” now to get more details on these accomplishments and a brief look at what’s coming in 2021.

The post 2020 Annual Report: Focusing on Consumers in a Turbulent Year appeared first on Smart Energy Consumer Collaborative.

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