Presentation Materials
2020 Consumer Symposium: Consumers and the Future of Energy
Presentations and other materials from SECC’s 2020 Consumer Symposium: Consumers and the Future of Energy held on January 27, 2020.
Panels
2020 State of the Consumer Report
Patty Durand from SECC and SECC Research Committee Chair Norma McCarthy from NB Power discussed findings from the annual “State of the Consumer” research and discussed how to use these insights to effectively drive consumer engagement. Download the research here.
Keynote Address: Paula Gold-Williams
Paula Gold-Williams, President & CEO of CPS Energy, discussed CPS Energy’s People First philosophy and the municipal utility’s journey toward building customer engagement strategies.
Distributed Energy Resources: How Do We Meet Consumers’ Needs?
Stacey Kinley from Maru/Matchbox, Paul McDonald from Oracle Utilities, Autry Warren from Oncor, Gregory Knight from National Grid and Colin Gibbs from Bidgely discussed residential consumer knowledge, attitudes and expectations around DERs, as well as the processes and policies that govern how DERs are implemented. Download the research here.
Best Practices Awards: 2020 Award Winners
SECC recognized leadership from electricity providers in today’s increasingly customer-centric energy ecosystem by honoring best practices of different electricity providers across six distinct categories including: Consumer Education, Consumer Engagement, Culture Transformation, Smart Energy Innovation, SMB Engagement and Underserved Markets.
SECC Showcase: Education Resources
SECC highlighted resources it has created to assist industry stakeholders in communicating with consumers including a Renewables Toolkit featuring a guide and video, EV Toolkit and more.
