Electric Vehicles – Smart Energy Consumer Collaborative https://smartenergycc.org Listen, Educate, Collaborate Wed, 25 Oct 2023 17:03:45 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://smartenergycc.org/wp-content/uploads/2017/09/cropped-SECC_LinkedIn_400x400_option2-32x32.png Electric Vehicles – Smart Energy Consumer Collaborative https://smartenergycc.org 32 32 Electrification at Home and on the Road Report https://smartenergycc.org/electrification-at-home-and-on-the-road-report/?utm_source=rss&utm_medium=rss&utm_campaign=electrification-at-home-and-on-the-road-report https://smartenergycc.org/electrification-at-home-and-on-the-road-report/#comments Tue, 24 Oct 2023 18:00:59 +0000 https://smartenergycc.org/?p=31394 The post Electrification at Home and on the Road Report appeared first on Smart Energy Consumer Collaborative.

]]>



  • Full Report Members Only

Electrification at Home and on the Road Report


  • Based on an online survey of 1,500 Americans
  • With an additional sample of 621 current EV drivers
  • Consumer awareness of, interest in electrification
  • Strategies to help consumers electrify their homes
  • EV drivers’ concerns related to public charging

Author:
Date: October 24, 2023
Topics: Consumer Engagement Electric Vehicles
Resource Type:

Download a copy of SECC’s “Electrification at Home and on the Road” report, which explores consumers’ awareness, interests and concerns related to electrifying their homes (space heating, cooking and water heating) and owning and operating an electric vehicle (EV).

Based on an online survey of 1,500 consumers (plus an additional sample of 621 current EV drivers), the report first covers consumers’ awareness of electric alternatives at home and what would encourage them to move away from fossil fuels for the purposes of space heating, cooking (specifically induction cooktops) and water heating.

Moving to transportation electrification, the second half of the report provides an updated profile of today’s EV drivers and findings on where consumers (both EV owners and the general population) typically look for information on EVs, what they think about public charging stations and more.

Finally, the report looks at the synergy between electric vehicles, rooftop solar and home electrification before closing with four recommendations for electricity providers and other industry stakeholders that may advance the march toward an electric future.

Recommended Resources


The post Electrification at Home and on the Road Report appeared first on Smart Energy Consumer Collaborative.

]]> https://smartenergycc.org/electrification-at-home-and-on-the-road-report/feed/ 5 Spring HVAC Tune-Up Webinar https://smartenergycc.org/spring-hvac-tune-up-webinar/?utm_source=rss&utm_medium=rss&utm_campaign=spring-hvac-tune-up-webinar Thu, 27 Apr 2023 19:11:22 +0000 https://smartenergycc.org/?p=30764 The post Spring HVAC Tune-Up Webinar appeared first on Smart Energy Consumer Collaborative.

]]>


Webinar

Spring HVAC Tune-Up: Utility Case Studies



Replay the webinar
Spring HVAC Tune-Up



From heat pumps to smart thermostats, many electricity providers today are engaging with consumers through innovative programs designed to help lower bills and advance energy equity. During this one-hour Peer Connect Webinar, we heard case studies from two utilities related to residential heating and cooling programs.

First, we learned how Canadian utility Saint John Energy is offering opportunities for consumers to lower their heating and cooling costs through a heat pump rental program. Then, Angie Ostaszewski from Ameren Illinois discussed community-based partnerships, smart thermostat initiatives, contractor development and more.

Recommended Resources


The post Spring HVAC Tune-Up Webinar appeared first on Smart Energy Consumer Collaborative.

]]> 2023 State of the Consumer Webinar https://smartenergycc.org/2023-state-of-the-consumer-webinar/?utm_source=rss&utm_medium=rss&utm_campaign=2023-state-of-the-consumer-webinar Thu, 30 Mar 2023 15:35:54 +0000 https://smartenergycc.org/?p=30693 The post 2023 State of the Consumer Webinar appeared first on Smart Energy Consumer Collaborative.

]]>


Webinar

2023 State of the Consumer



Replay the webinar
2023 State of the Consumer



During this Research Brief Webinar, SECC’s Deputy Director Jason McGrade gave an overview of the “2023 State of the Consumer” report, which reviews SECC’s consumer research from 2022 and provides recommendations for how electricity providers can deepen the relationship with today’s consumers.

Following the research overview, Steven Nadel, Executive Director, American Council for an Energy-Efficient Economy (ACEEE), and Mark Wolfe, Executive Director, National Energy Assistance Directors Association (NEADA), shared additional insights that were highlighted in the “2023 State of the Consumer” report that help provide a more complete look at who today’s consumers are.

Recommended Resources


The post 2023 State of the Consumer Webinar appeared first on Smart Energy Consumer Collaborative.

]]> 2022 State of the Consumer Webinar https://smartenergycc.org/2022-state-of-the-consumer-webinar/?utm_source=rss&utm_medium=rss&utm_campaign=2022-state-of-the-consumer-webinar Thu, 07 Apr 2022 19:08:18 +0000 https://smartenergycc.org/?p=29491 The post 2022 State of the Consumer Webinar appeared first on Smart Energy Consumer Collaborative.

]]>


Webinar

2022 State of the Consumer



Replay the webinar
2022 State of the Consumer



During this Research Brief Webinar, we revealed the six big-picture themes on today’s energy consumers from the “2022 State of the Consumer” report, which was developed through an in-depth analysis of SECC’s 2021 research projects and recent reports from ACEEE and The Brattle Group.

According to the report, consumers are increasingly signaling their readiness to help meet aggressive decarbonization goals. However, it also found that many consumers – especially communities of color, low-income consumers and renters – continue to need support to gain equitable access to clean energy opportunities.

Featured speakers from ACEEE, The Brattle Group and Opinion Dynamics shared how electricity providers and other industry stakeholders can utilize the consumer mega-trends from the "2022 State of the Consumer" report to advance a smarter, more equitable energy future.

Recommended Resources


The post 2022 State of the Consumer Webinar appeared first on Smart Energy Consumer Collaborative.

]]> Expanding the Consumer Value Proposition: New Energy Models Webinar https://smartenergycc.org/expanding-the-consumer-value-proposition-webinar/?utm_source=rss&utm_medium=rss&utm_campaign=expanding-the-consumer-value-proposition-webinar Mon, 21 Mar 2022 20:01:38 +0000 https://smartenergycc.org/?p=29389 The post Expanding the Consumer Value Proposition: New Energy Models Webinar appeared first on Smart Energy Consumer Collaborative.

]]>


Webinar

Expanding the Consumer Value Proposition: New Energy Models



Replay the webinar
Expanding the Consumer Value Proposition: New Energy Models



During this Peer Connect Webinar, we explored changing utility business models and the added value that can be delivered to residential customers through various models, including Community Choice Aggregators (CCAs), utility cooperatives and investor-owned utilities (IOUs).

Speakers shared unique programs that they are offering and how their customers are benefiting from them. We specifically heard about the clean energy advantages of a CCA, several innovative services from an IOU, and how the co-op model allows for more dynamic program offerings for their consumer-members.

Recommended Resources


The post Expanding the Consumer Value Proposition: New Energy Models Webinar appeared first on Smart Energy Consumer Collaborative.

]]> Electric Vehicles: Driving the Customer Experience Webinar https://smartenergycc.org/electric-vehicles-driving-the-customer-experience-webinar/?utm_source=rss&utm_medium=rss&utm_campaign=electric-vehicles-driving-the-customer-experience-webinar Tue, 08 Feb 2022 19:42:29 +0000 https://smartenergycc.org/?p=29262 The post Electric Vehicles: Driving the Customer Experience Webinar appeared first on Smart Energy Consumer Collaborative.

]]>


Webinar

Electric Vehicles: Driving the Customer Experience



Replay the webinar
Electric Vehicles: Driving the Customer Experience



With dozens of new electric vehicles (EVs) slated to be available in the next few years and rising interest among American consumers, we conducted the “Electric Vehicles: Driving the Customer Experience” research to provide industry stakeholders with insights on consumer knowledge and attitudes about EVs as well as the habits and experiences of current EV owners.

During this one-hour Research Brief Webinar, we explored current owners’ satisfaction with their EVs, consumers’ top concerns around EVs, when owners tend to charge their vehicles, how consumers tend to get information on EVs and more. We also learned about Xcel Energy's EV programs for residential customers and Itron's new grid edge solutions, including EV Charging Optimizer.

Recommended Resources


The post Electric Vehicles: Driving the Customer Experience Webinar appeared first on Smart Energy Consumer Collaborative.

]]> Electric Vehicles: Driving the Customer Experience https://smartenergycc.org/electric-vehicles-driving-the-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=electric-vehicles-driving-the-customer-experience https://smartenergycc.org/electric-vehicles-driving-the-customer-experience/#comments Wed, 26 Jan 2022 16:00:46 +0000 https://smartenergycc.org/?p=29205 The post Electric Vehicles: Driving the Customer Experience appeared first on Smart Energy Consumer Collaborative.

]]>



  • Full Report Members Only

Electric Vehicles: Driving the Customer Experience


  • Quantitative research on electric vehicles
  • Online survey of 1,000 consumers – plus 750 EV owners
  • Consumer knowledge and perceptions about EVs
  • Profile of who current electric vehicle owners are
  • Barriers for consumers not likely to buy an EV

Author:
Date: January 26, 2022
Topics: Beneficial Electrification Consumer Data Electric Vehicles
Resource Type:

Download a copy of the “Electric Vehicles: Driving the Customer Experience” report, which provides insight into consumers’ knowledge and attitudes about electric vehicles (EVs) as well as the experiences of current EV drivers.

The report is based on an online survey that was administered to 1,000 residential consumers in the United States in November 2021. The sample was boosted with an additional 750 respondents who currently own an EV.

The research explores owners’ satisfaction with their EVs, consumers’ top concerns around EVs, frequency and times of charging among owners, the top sources of information on EVs, interest in smart home devices and more.

Recommended Resources


The post Electric Vehicles: Driving the Customer Experience appeared first on Smart Energy Consumer Collaborative.

]]> https://smartenergycc.org/electric-vehicles-driving-the-customer-experience/feed/ 4 Upcoming Webinar: The EV Customer Experience https://smartenergycc.org/upcoming-webinar-the-ev-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=upcoming-webinar-the-ev-customer-experience Wed, 25 Aug 2021 12:41:34 +0000 https://smartenergycc.org/?p=28654 The post Upcoming Webinar: The EV Customer Experience appeared first on Smart Energy Consumer Collaborative.

]]>

LATEST NEWS

Upcoming Webinar: How Utilities Are Driving the EV Customer Experience

August 25, 2021
Latest news


Topics
Webinar, Electric Vehicles, Customer Engagement


Register Below:



Register here


In this webinar on Tuesday, Sept. 21 at 1 p.m. (ET), we will explore how electricity providers can improve the customer experience around electric vehicles (EVs).

First, Karl Popham at Austin Energy will discuss the utility's online EV Buyer's Guide, a first-of-its-kind, interactive consumer engagement solution to help people make the switch from gas to electric.

Then, we will hear how Great River Energy developed an innovative electric vehicle market stimulation program to conquer barriers to adoption and engage member-consumers with electric transportation.

Featured speakers:

  • Karl Popham, Manager, Electric Vehicles & Emerging Technologies, Austin Energy
  • David Ranallo, Director, Culture, Communications & Member Services, Great River Energy
  • Jason McGrade, Deputy Director, Smart Energy Consumer Collaborative

The post Upcoming Webinar: The EV Customer Experience appeared first on Smart Energy Consumer Collaborative.

]]> 2021 Consumer Symposium: Modernizing Consumer Engagement for a New Era Presentations https://smartenergycc.org/2021-consumer-symposium-modernizing-consumer-engagement-for-a-new-era-presentations/?utm_source=rss&utm_medium=rss&utm_campaign=2021-consumer-symposium-modernizing-consumer-engagement-for-a-new-era-presentations Fri, 30 Apr 2021 17:00:49 +0000 https://smartenergycc.org/?p=27951 The post 2021 Consumer Symposium: Modernizing Consumer Engagement for a New Era Presentations appeared first on Smart Energy Consumer Collaborative.

]]>

Presentation Materials

2021 Consumer Symposium: Modernizing Consumer Engagement for a New Era

Presentations and other materials from SECC’s virtual 2021 Consumer Symposium held on April 20-21, 2021.

Day 1

2021 State of the Consumer Report


SECC’s President & CEO Nathan Shannon, NB Power’s Customer Engagement Specialist Norma McCarthy and Barbara Leary, Principal of Barbara Leary Consulting presented results from SECC’s annual State of the Consumer research and discussed how to use these insights to effectively drive consumer engagement. Download the slides here.


View the recording

Day One Keynote: Annmarie Reynolds, Chief Customer Officer, AES


Annmarie Reynolds, Vice President, Chief Customer Officer, The AES Corporation, talked about the innovative ways to engage and serve energy consumers in 2021. Download the slides here.


View the recording

Getting Customers Back on Track: Energy Assistance Programs


Moderated by Janna Normington from Kandela, panelist discussed innovative assistance and efficiency programs to help consumers better manage their energy bills and usage. Download the slides here.


View the recording

Climate Change and Energy: What’s to Come in 2021?


Moderated by Hannah Bascom from Google, panelists discussed the potential policies to come and what to expect around decarbonization, beneficial electrification and the impacts of renewable energy goals set by energy providers and all levels of government. Download the slides here.


View the recording

Day 2

Racial Disparities in Energy Among Lower-Income Communities


Moderated by Liz Coyle from Georgia Watch, panelists shared their observations of SECC’s research into racial disparities among lower-income energy consumers and explored strategies that stakeholders can use to better serve lower-income Black and POC households. Download the slides here.


View the recording

Virtual Lightning Round


A lightning round session with the 2021 Consumer Symposium sponsors.


View the recording

Day Two Keynote: Abhay Gupta, Co-Founder & CEO, Bidgely


Abhay Gupta, Co-Founder & CEO, Bidgely, illustrated how no customer should be left behind in terms of access to new technologies and resources and how utilities are in a unique position to help customers understand their current impact on the environment, and then motivate, challenge and guide those customers to take the next step. Download the slides here.


View the recording

2021 Best Practices Awards


SECC recognized leadership from electricity providers in today’s increasingly customer-centric energy ecosystem by honoring best practices of electricity providers across six categories: Consumer Education, Consumer Engagement, Culture Transformation, Smart Energy Innovation, Underserved Markets and Small-and-Medium Business Engagement. Download the slides here.


View the recording

Debunking the Myths: How to Grow Consumer Adoption of Electric Vehicles


Moderated by Jenna Canseco from DNV, panelists explored advancements in electric vehicles, including reduced charging times, improved infrastructure, increased range, battery storage and greater availability of models. Panelists also discussed overcoming barriers to adoption and increasing awareness of the benefits to electrifying transportation. Download the slides here.


View the recording


The post 2021 Consumer Symposium: Modernizing Consumer Engagement for a New Era Presentations appeared first on Smart Energy Consumer Collaborative.

]]> Educational Resources Reference Guide https://smartenergycc.org/educational-resources-reference-guide/?utm_source=rss&utm_medium=rss&utm_campaign=educational-resources-reference-guide Thu, 08 Apr 2021 11:56:42 +0000 https://smartenergycc.org/?p=27822 The post Educational Resources Reference Guide appeared first on Smart Energy Consumer Collaborative.

]]>


Guide

Educational Resources Reference


Consumer Educational Resources Guide


Over the years, SECC’s Education & Outreach Committee has produced numerous resources to advance consumer understanding of smart energy, such as toolkits on electric vehicles and renewable energy, fact sheets on ways to save energy and videos explaining basic energy topics.

This two-page Reference Guide will help you navigate SECC’s extensive archive of over 55 educational resources – including infographics, blogs, videos, FAQs, guidebooks and more – and find the materials you need to improve understanding and engagement for your customers.


The post Educational Resources Reference Guide appeared first on Smart Energy Consumer Collaborative.

]]>