November 2019
Member Spotlight
In 2019, SECC will be recognizing a member each month, providing an organizational profile and highlighting the member's accomplishments and output in the smart energy space.
About Smart Energy Water
Smart Energy Water (SEW) is the #1 Global Energy and Water Cloud Platform for digital customer engagement, mobile workforce engagement and smart analytics for energy, water, gas and solar utilities. SEW provides leading global innovative solutions that are easy to use, seamlessly pre-integrated with utility enterprise systems and improve customer and operational efficiency using artificial intelligence (AI), cloud and mobile technologies with high return-on-investment.
Staying at the cutting edge of innovation for utilities through a digital platform
It’s no secret that technology is changing the nature of relationship between utilities and customers. Digital technology has transformed customer habits. The digital boom and on-the-go mobile apps push customers to get what they want almost exactly at the moment they need it. With the vision of touching the lives of more than 7.5 billion people across the world, SEW is fueled with commitment, innovation and people to design digital customer engagement, data-driven analytics and workforce management solutions that will propel utilities to become successful and empowered.
SEW prides itself on being a forward-thinking and people-driven organization. SEW believes that with the way our natural resources are coming to an end, there is a dire need to protect them for our current and future generations. SEW believes in global sustainability and is on the way to engage, educate and empower people to take part and commit for energy efficiency and water conservation using digital platforms.
Putting customers at the heart of the digital utility
SEW’s industry-leading energy and water digital customer experience platform – Smart Customer Mobile (SCM®) – helps energy and water utilities transform the most important customer interactions into the most engaging ones and aids in advancing customer relationships, while focusing on important customer journeys. SCM® offer utilities a 360-degree view of customer behavior/service with powerful AI, machine learning and analytics, along with energy and water use case-driven dashboards and reports.
On the other end, utility customers get a digital multi-channel customer engagement platform where they can access all the utility-related business information, receive real-time notifications through multi-channel preferences, manage their energy and water usage, view and pay bills, raise service requests, manage smart homes and electric vehicles, and participate in demand response programs, etc.
Mobilizing utility workforces for intelligent field service experience
Smart Mobile Workforce (SMW®) is a digital workforce engagement platform for energy, water and gas utilities. It provides utilities with end-to-end workforce management and connected field service experience solutions with user-friendly experience and real-time or offline two-way updates to increase productivity, efficiency and safety of field workers. SMW® mobilizes and empowers workforce and helps improve customer service levels through faster response to service requests at a lower operating costs.
Driving intelligent insights via data science solutions for utilities
Smart iQ (SiQ®) is SEW’s AI, machine learning and IoT-based energy and water analytics cloud platform that allows utilities to better understand customer usage patterns to drive behavioral insights and deliver new services and savings to customers. It provides real-time data analysis on energy efficiency, water conservation, program management, customer segments, leakage analytics, violations and various industry-specific use cases to achieve their energy- and water saving targets, while reducing customer service costs.
A shared commitment to innovation and client experiences
SEW is focused on building longstanding relationships with its clients by developing solutions that are forward-looking to meet the future market trends and are in line with the expectation of both the utility clients and their end customers. The SEW team understands clients’ business challenges and pain points on a deeper level and helps create and build tailored solutions collaboratively, versus just providing a standard solution to a unique business problem. This has led SEW and clients to turn their relationship into a mutually beneficial long-term strategic partnership. Through these partnerships, SEW is bringing more value to these clients and accomplishing exactly what it set out to do: help clients digitally transform their businesses while delivering better customer experiences and help communities prosper with sustainability at the core.
SEW’s Global Footprint
Over the years, SEW has been able to make an impact globally – with customers across the U.S., Asia-Pacific, Europe, Middle East, Australia, Canada, U.K. and Africa – and is working towards establishing its footprint across the globe.
SEW’s experience and efficacy of solution in building superior customer and workforce experience solutions have led SEW to be recognized globally as a thought leader in the industry. Through the adoption of SEW’s platforms, clients have also benefitted in terms of being able to deliver a digital customer experience, improve operational efficiency and put their customers at the heart of the business.
SEW’s solutions have been recognized and awarded by multiple leading organizations for achieving excellence in digital customer and workforce engagement, including CS Week in the category for best implementation, ACH Orange County for clean energy and sustainability and also been recognized globally for the best user experience.
Connect with SEW utility industry experts to discover more about the company's products and solutions.
