September 2019
Member Spotlight
In 2019, SECC will be recognizing a member each month, providing an organizational profile and highlighting the member's accomplishments and output in the smart energy space.
About Exceleron
Founded in 1999, Exceleron Software® is one of North America’s leading utility prepay and payment service companies. Exceleron’s MyUsage® suite of applications has been utilized by electric, water and gas utilities to provide their customers with greater usage awareness, which improves on-time payment performance. Consumers have greater visibility into their daily utility spend and consumption with greater control over the amount, frequency and methods of payment. This increases customer choice, improves customer satisfaction and significantly lowers financial risk for utilities.
Rethinking the Relationship Between Utilities and Customers
Technology is revolutionizing the way customers interact with the world and their utilities. Exceleron anticipates future technology trends to help utilities interact with their customers more effectively. Exceleron helps create win-win utility-customer relationships by providing customers awareness, convenience and control, while providing utilities one solution showcasing usage and enabling easy payment options.
Utilities can better leverage the granular usage data provided by their smart meters to give customers the experience and control they want. Daily energy monitoring, mobile management, automated reminders and convenient payment options provide customers valuable benefits including the ability to pay more easily, conserve energy and eliminate debt, late fees and large bills. These valuable customer benefits correlate to the utility’s objectives of increasing services options, reducing aged receivables, meeting energy efficiency goals and increasing payment facilities while decreasing physical infrastructure and locations. Exceleron aligns customer and utility benefits to increase customer satisfaction.
Rethinking Customer Engagement
The most important engagement opportunity for utilities is interaction with customers during the billing and payment process. Exceleron’s MyUsage transforms the most important customer interaction into the most engaging by providing customers fast and easy methods to pay as frequently and as much as they want.
- Highly rated mobile app (Apple and Google Stores) provides lifestyle mobility.
- Mobile payments in seconds with the push of a button.
- Retail cash payments while shopping for groceries, filling up with gas or grabbing a quick bite to eat.
Rethinking Customer Satisfaction
Informed customers are highly satisfied customers, particularly given the transparency demanded by millennials. MyUsage puts more information in customers’ hands and provides them with better tools to answer their own questions without having to call you. Exceleron helps utilities give customers the power to help themselves.
- Customers can monitor their daily utility spend and usage.
- Customers receive usage, bill and balance alerts via push notifications, text, email or phone calls, based on their preferences.
- Customers can make in-app payments based on the alerts they receive.
Rethinking Utility Collections
MyUsage Prepay enables customers to pay smaller bills more frequently and keep their finances current with usage. This leads to much faster meter-to-cash process and significantly improved financials while offering the customer billing and payment options that may better fit their lifestyle.
- Prepay enables customers to pay off overdue balances gradually with interest-free financing, allowing customers to keep services on while utilities collect unpaid balances and arrearages that would otherwise be unrecoverable.
- Empowering customers with more effective payment options allows utilities to decrease their bad debt risk and gain greater predictability and control over write-offs.
MyUsage® Suite of Applications
MyUsage is a highly configurable and scalable suite of applications built from the experience of working with over 100 utilities serving millions of customers.
Control and Communication – MyUsage PrePay takes the guesswork out of the utility bill and helps customers budget their daily spend and usage. Customers pay for service prior to delivery, and as they use their utilities, their credit balance is reduced daily. When their balance gets low, MyUsage alerts them with a personalized message and provides them with convenient options to pay for additional service.
Flexible Payment Options – MyUsage Payments offers customers fast and easy ways to pay as frequently and as much as they want. With MyUsage, it takes seconds to pay through a smartphone app, the internet, over the phone or while visiting one of over 500,000 retail locations worldwide. Whether paying by cash, debit, credit or gift card, utility customers can pay on the schedule and within the budget that best fits their lifestyle.
Energy Management – MyUsage Monitoring transforms utility AMI data into easy-to-use knowledge for customers. This knowledge enables customers to understand how their behavior affects daily usage so that they can make more informed decisions.
