Prepay – Smart Energy Consumer Collaborative https://smartenergycc.org Listen, Educate, Collaborate Wed, 23 Aug 2023 16:16:02 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 https://smartenergycc.org/wp-content/uploads/2017/09/cropped-SECC_LinkedIn_400x400_option2-32x32.png Prepay – Smart Energy Consumer Collaborative https://smartenergycc.org 32 32 The What, How and Why of Electric Rate Plans https://smartenergycc.org/the-what-how-and-why-of-electric-rate-plans/?utm_source=rss&utm_medium=rss&utm_campaign=the-what-how-and-why-of-electric-rate-plans https://smartenergycc.org/the-what-how-and-why-of-electric-rate-plans/#comments Fri, 18 Aug 2023 15:07:42 +0000 https://smartenergycc.org/?p=31153 The post The What, How and Why of Electric Rate Plans appeared first on Smart Energy Consumer Collaborative.

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Infographic + Fact Sheet

The What, How and Why of Electric Rate Plans

SECC's "Electric Bills and Rate Plans: Consumer Awareness and Understanding" report found that many consumers are unaware whether they have a choice in rate plans. Consumers also often struggle with figuring out which electric rate plan could work best for their households' needs and their energy-related goals.

The What, How and Why of Electric Rate Plans series of educational resources is designed to help consumers navigate the ins and outs of different electric rate plans and to empower them to make a more informed decision on their electric rate plan.

The infographic guides consumers through common rate plans, such as time-of-use and peak time rebates, before presenting a decision tree to select an ideal rate plan. And the two-page fact sheet provides definitions of common rate plans and a Q&A that can help consumers understand why they might switch to each of the new plans.

Members also have access to a series of social media graphics to share this content with consumers on Facebook, Twitter/X and other social media channels. For access to the graphics, please contact SECC's Communications Director Jonathan Field.



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]]> https://smartenergycc.org/the-what-how-and-why-of-electric-rate-plans/feed/ 1 Electric Bills and Rate Plans: Consumer Awareness and Understanding https://smartenergycc.org/electric-bills-and-rate-plans-consumer-awareness-and-understanding/?utm_source=rss&utm_medium=rss&utm_campaign=electric-bills-and-rate-plans-consumer-awareness-and-understanding https://smartenergycc.org/electric-bills-and-rate-plans-consumer-awareness-and-understanding/#comments Wed, 07 Dec 2022 15:00:25 +0000 https://smartenergycc.org/?p=30300 The post Electric Bills and Rate Plans: Consumer Awareness and Understanding appeared first on Smart Energy Consumer Collaborative.

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  • Full Report Members Only

Electric Bills and Rate Plans: Consumer Awareness and Understanding


  • Online survey of 2,013 American consumers
  • Consumers’ attitudes toward electric bills
  • Rate plan understanding and satisfaction
  • Interest in prepaid plans and green rates
  • Recommendations for electricity providers

Author:
Date: December 7, 2022
Topics: Consumer Data Dynamic Pricing Prepay
Resource Type:

Download a copy of SECC's “Electric Bills and Rate Plans: Consumer Awareness and Understanding” report, which provides a detailed look at what today's consumers know, think and feel about their monthly electric bills and their electric rate plan options.

Based on a survey of 2,013 Americans, the report investigated attitudes toward electric bills, comprehension of the factors that impact bills, understanding of common rate options, preferred attributes in a rate plan, interest in prepaid billing and green rates, and much more.

Recommended Resources


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]]> https://smartenergycc.org/electric-bills-and-rate-plans-consumer-awareness-and-understanding/feed/ 12 COVID-19 Stakeholder Interview: Dave Elve, PayGo https://smartenergycc.org/covid-19-stakeholder-interview-dave-elve-paygo/?utm_source=rss&utm_medium=rss&utm_campaign=covid-19-stakeholder-interview-dave-elve-paygo Thu, 10 Sep 2020 17:32:18 +0000 https://smartenergycc.org/?p=26445 The post COVID-19 Stakeholder Interview: Dave Elve, PayGo appeared first on Smart Energy Consumer Collaborative.

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Video

COVID-19 Stakeholder Interview: Dave Elve, PayGo



See the video
Dave Elve, PayGo


In this COVID-19 Stakeholder Interview, Dave Elve, Chief Marketing Officer and Executive Vice President at PayGo, provides some data around the impact of the COVID-19 pandemic on consumers’ energy bills and past-due balances. Dave also discusses how electricity providers can help consumers through this difficult time, particularly around how prepay solutions can assist consumers with managing their home energy consumption and paying down their balances.

The post COVID-19 Stakeholder Interview: Dave Elve, PayGo appeared first on Smart Energy Consumer Collaborative.

]]> Helping Consumers Establish Service and Meet Payment Obligations Webinar https://smartenergycc.org/helping-consumers-establish-service-and-meet-payment-obligations-webinar/?utm_source=rss&utm_medium=rss&utm_campaign=helping-consumers-establish-service-and-meet-payment-obligations-webinar Wed, 15 Jul 2020 13:03:59 +0000 https://smartenergycc.org/?p=26087 The post Helping Consumers Establish Service and Meet Payment Obligations Webinar appeared first on Smart Energy Consumer Collaborative.

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Webinar

Helping Consumers Establish Service and Meet Payment Obligations



Replay the webinar
Helping Consumers Establish Service and Meet Payment Obligations


Nathan Shannon from SECC joined by Rachael Olson from TransUnion and Dave Elve from PayGo looked at strategies to reduce required up-front deposits, ways to identify customers that are struggling, solutions to help them get back on track and also covered how prepay programs can help customers reengage in regular payment behavior, reduce consumption and address arrearages.