Approaches for Better Serving Lower-Income Consumers

Download a copy of SECC’s “Approaches for Better Serving Lower-Income Consumers” white paper, which explores low-income programs from electricity providers and provides an analysis of what makes these programs work for these under-resourced consumers.

During this research, a variety of programs and initiatives for low- and moderate-income customers were analyzed. Key themes and program components that make initiatives successful were identified, and these were developed into recommendations for industry stakeholders to consider when implementing similar programs.

This is the first of three publications from SECC that addresses the needs and wants of lower-income consumers. The second publication is a quantitative study that offers insights from a nationally representative sample of lower-income consumers, and the final white paper focuses on racial disparities in the lower-income consumer data set.