2021 Best Practices Guide

SECC’s Best Practices Awards recognize leadership from electricity providers (including investor-owned utilities, public power utilities and retail electricity providers) in the shift toward a more consumer-focused, consumer-friendly energy ecosystem.

The annual awards highlight successful programs, technologies and strategies across six categories: Smart Energy Innovation, Culture Transformation, Consumer Engagement, Underserved Markets, SMB Engagement and Consumer Education.

The six recipients of the 2021 Best Practices Awards – Con Edison, CLP Power, Austin Energy, Tennessee Valley Authority, Mississippi Power and Consumers Energy – were recognized during SECC’s 2021 Virtual Consumer Symposium on April 21.

This nine-page “2021 Best Practices Guide” provides additional information on each of the six winners, including an overview of the winning program, the benefits that their customers have received, a quote from an executive and an Honorable Mention for each category.