Identifying and Meeting Consumer Needs

The “Identifying and Meeting Consumer Needs” white paper highlights successful programs and services for residential customers from electricity providers across the United States, organized by the five themes from SECC’s “2020 State of the Consumer” report.

Download your copy of the white paper to discover what’s working in the customer-centric energy transition from a variety of electricity providers, including Cobb EMC, Ameren Illinois, Austin Energy, ComEd, National Grid, Hawaiian Electric, DTE Energy and more.

Highlighted examples include an environmentally focused education campaign, an electric vehicle rate plan, a digital shopping platform for rooftop solar, an online marketplace for energy-efficient and smart home products, and a demand response program that includes a free smart thermostat for participating customers.