2021 Best Practices Awards

SECC’s Best Practices Awards recognize leadership from electricity providers (including IOUs, public power utilities and retail electricity providers) in the shift to a more consumer-focused energy ecosystem. They focus on real examples of engagement and education success and provide a blueprint for other providers (and their industry partners) to follow.

By focusing on applicable insights, thought leadership and innovation, it is our hope that these awards spark real and considerable change within the utility industry.

After receiving a record-breaking number of nominations from the industry in the fall of 2020, the 2021 award winners were selected following careful consideration by an independent advisory panel.

The six winners of

the fourth annual Best Practices Awards are:

Smart Energy Innovation Award

Con Edison

Con Edison has been awarded the Smart Energy Innovation Award for making investments in smart meters and smart grid technologies that have enabled residential customers to participate in innovative demand response programs.

Honorable Mention: Georgia Power’s Smart Neighborhood Initiative

Culture Transformation Award

CLP Power

CLP Power has been awarded the Culture Transformation Award for implementing a holistic change management program, including a new customer service culture program called Customer Service Promise, to transform the whole company into a more customer-centric organization.

Honorable Mention: Duke Energy’s Think Customer Initiative

Consumer Engagement Award

Austin Energy

Austin Energy has been awarded the Consumer Engagement Award for launching a customer-driven initiative that is removing barriers of electric vehicle adoption by improving the consumer buying experience.

Honorable Mention: Ameren Illinois’ Smart Thermostat Blitz

Underserved Markets Award

Tennessee Valley Authority

Tennessee Valley Authority has been awarded the Underserved Markets Award for developing Home Uplift, a collaboratively funded program that provides income-eligible homes with no-cost energy improvements.

Honorable Mention: National Grid’s Welcome Home Thermostat Program

Consumer Education Award

Mississippi Power

Mississippi Power has been awarded the Consumer Education Award for its Energy Efficiency Education Program that helps students learn about the importance of energy conservation and for safely adjusting the program due to COVID-19.

Honorable Mention: Austin Energy’s Residential Solar Education Program

SMB Engagement Award

Consumers Energy

Consumers Energy has been awarded the SMB Engagement Award for quickly adapting its robust portfolio of no- to low-cost energy efficiency programs to help small businesses safely save energy and money during the COVID-19 pandemic.

Honorable Mention: AEP Ohio’s Non-Residential Customer Engagement Solution

More information on the winners can be found in the 2021 Best Practices Guide, and a webinar with three of the winners was held on Thursday, May 13. A second webinar will be scheduled later in 2021.

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